Return & Refund Policy

1. Returns

We take great care in curating and packing every gift hamper. Due to the nature of our products (perishable, personalized, and custom-curated items), we do not accept returns or exchanges unless the item received is damaged, defective, or incorrect.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Email us at support@enfoldblissgift.com with your order number, a description of the issue, and photos of the damaged items. We will review and offer a resolution — either a replacement or a full refund.

3. Refunds

Once we receive and inspect your returned item (if applicable), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

All refunds are processed through Razorpay, our payment gateway partner. Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

4. Cancellations

Orders can be cancelled within 2 hours of placing them, provided the order has not yet been processed or dispatched. To cancel, please email us at support@enfoldblissgift.com with your order number. Once cancelled, a full refund will be issued via Razorpay to your original payment method.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom-made products
• Perishable goods (food, chocolates, etc.)
• Gift boxes that have been opened or tampered with
• Items purchased during a sale or clearance event

6. Shipping Costs for Returns

Return shipping costs will be borne by EnfoldBliss Gifts if the item is damaged, defective, or incorrect. For any other reason, the customer is responsible for return shipping costs.

7. Contact

For any questions regarding returns or refunds, please contact us.